​​​​​How do I choose my delivery day?

Once you have added all items to your basket, from your basket, click on “Secure Checkout” which will take you to the delivery calendar page. Your next free delivery day will appear. Click "Continue" to proceed with your order.

Standard Orders
We will deliver your order on your next agreed delivery day to your cellar or designated area as per the risk assessment.  A copy of your Risk Assessment can be requested via the Customer Care Team.

Order Cut-Off Deadlines
Please note that the deadline for order placement and any amends to existing orders is 4pm on Day 1 ahead of Day 3 delivery.
For example: 4pm on Monday for a Wednesday scheduled delivery.  Please note, late orders may incur an additional charge.

​​​​​​When do I need to place my order?

How can I see if a product is on promotion?

Click on the offers tab at the navigation dropdown menu at the top of the page to view all products currently on offer OR if a product is on offer there will be a banner on the product to advise if it is part of a promotion.

​​​​​​Can I place an order in advance?

Yes you can place your order 24/7 at a time that suits you, as long as the order is placed by 4pm on your order day.

I want to allow a staff member to place my order - can I do this online?

Yes, if you need another person set up online to place an order, they can register to have their own log in details here. Alternatively, you can place your order online 24/7 at a time that suits you. As long as your order is placed by 4pm on your order day.

A product I want to order is Out of Stock - can you notify me when it is back in stock?​​​​​​

When a product is OOS there will be a message underneath the product which says “Out of Stock”. If you would like to be notified when the product is back in stock, you have the option to click on "NOTIFY ME WHEN BACK IN STOCK".

How do I use my Templates?

You can find your Order Templates icon at the top right-hand side of your screen when logging in or if on a mobile device, in the "My Account" section.  Click on “Create a new template” and then name your template (anything up to 20 characters). This will then show in your order templates page.

To add products, click on your template and then "Select Products".  You can search for products through the search bar or categories at the top of the page. To add the product, click on the template icon on the top right-hand corner and select which template you are adding to.

Once selected it will be highlighted and a tick in the box. You can then either click the X in the corner to add another product or  “View your order templates” which will take you back to your Order Templates page. You can view your order templates page in List view and in Grid View. When happy, click "Add All To Basket" to complete your order as normal.

How do I search for products?

You can search for products by using the search bar at the top of the page using the product name OR you can search for a product using the navigation dropdown menu at the top of the page.

​​​​​How do I add products to my basket?

Search for the product you ​wish to add to your basket then click on “Add to basket” this will then say “Added”. You can click on the little basket at the top right of the page to view the items in your basket.

Can I add delivery instructions to my order?

Yes, at the final check out stage after you have selected your delivery day. Under your list of products on order, you will see a section that says “Special Delivery Request” and you can enter the details up to 20 characters here. If you have to make a permanent change or need further assistance please call our customer care team on 0345 8787 076.​​​​​

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​​​​​​​Can I make a payment with my order?

Yes you can, simply place your order and go to your basket, click 'Secure Checkout' and then 'Continue'. You can then click 'Pay by Debit / Credit Card' to make your payment.

Enter your card details and to complete your order, click 'Yes, I confirm my payment'.
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How do I add to my order? 

Go to your order history - you can find this either at the top of the homepage after logging in or in the "My Account" section. Click on “Add To Order” and then "YES PLEASE".  You can then search for products as normal through the search bar or categories at the top of the page and add to your basket. 

You can now go to your basket and click "SECURE CHECKOUT" to complete your order as normal. Your delivery date will remain the same and you can add to your order until 15:30 on your standard order day.

How do I add a PO number to my order?

If you would like to add a Purchase order number to your orders, simply place your order as normal. Once you reach your basket, you will see a field that your purchase order number can be entered. Once you have entered your Purchase Order Number, click 'Secure Checkout'.

Your Purchase Order Number will be visible on the associated invoice of your order.

When I place an order what confirmations emails do I get?

You will receive 2 confirmation emails. One confirmation that your order has been received and another to confirm that your order has reached our system.

How can I log empty kegs?

Please visit the keg return page here to carry out your request >

The standard process for collecting empty kegs involves collecting them on a like-for-like basis during every delivery. You do not need to take any additional actions for your empty kegs to be collected on a weekly basis, nor do you need to complete the keg returns section when placing your order.

When using Excess Empty Keg Returns, you input the number of excess empty kegs you need to return, indicating whether they are smaller or bigger than 50L. There is a minimum requirement of 10 kegs. When you submit a request, you will then receive an email confirming that the request has been placed. Empties will be collected within 10 working days of receiving the request and may not be on your normal delivery day.

Please use the ‘Contact Us’ button or call us on 0345 878 7076 if you have any issues with the collection of empty kegs.