Assisted Service Mode
Heineken CorporateHelp with Site

eazle Cookie Policy


1. What this Policy Covers

This Cookie Policy sets out:

  • what a cookie is (paragraph 2);
  • an overview of the cookies we use (paragraph 3);
  • what you can do if you do not agree to the cookie use (paragraph 4);
  • concluding remarks (paragraph 5); and
  • a detailed table setting out all of the cookies that we use (Annex 1).

We use cookies to give you a better online experience. If you have already indicated your cookie preferences in relation to this website (“Website”), you should still read the following policy to ensure you understand how we use cookies.

In order to make full use of the Website, your computer, tablet or mobile phone will need to accept cookies. Accordingly, it is important that you know what cookies our Website uses and for what purposes.

2. What is a cookie?

Cookies are small text files containing small amounts of information which are downloaded and may be stored on your user device e.g. your computer (or other internet enabled devices, such as a smartphone or tablet). We may use similar techniques, such as pixels, web beacons, device fingerprints, etc. For the sake of consistency, all these techniques combined will hereafter be referred to as ‘cookies’.

This Cookie Policy provides you with information about the cookies we use and why. Our Privacy Policy sets out full details of the personal data we may collect and how we may use your personal information.

3. Cookies used on the Website

By clicking ‘Accept’ on the cookie banner, you give your consent to us placing and/or reading cookies. We use several different types of cookies: (1) functional cookies and (2) analytical cookies. Some of these are session cookies that are temporary and allow us to link your actions during a browser session. Session cookies are erased when you close the browser. Other cookies are persistent cookies, which remain on your device for the period of time specified in the cookie. This Website uses cookies for the following purposes:


Functional cookies are essential and help you navigate the Website. They enhance the user friendliness of the Website. These cookies make sure that you only have to pass the age-gate once and that your basket is saved during all the steps of your checkout process. These cookies also help to support website security and basic functionality.


Analytical cookies help us to understand the behaviour of our visitors and their usage of the Website in an aggregated manner. For instance, we can use these cookies to gain insight into how our visitors use our Website. This means we can find out what works and what does not. It allows us to continuously improve the Website and to measure how effective our advertising and communication is. Analytical cookies also allow the Website to remember choices made (such as language or the region you are in) and provide enhanced, more personal features. An example might be that our Website recognises if the user has already signed up for our newsletter, or if the user is seeing a certain page for the first time.

4. Control your cookie settings

You have the option to consent to our use of the different categories of cookies by clicking ‘Set Preferences’ in the cookie banner that is presented to you when you visit our Website. You can change your cookie preferences at any time by navigating to the cookie preferences centre in the footer of the Website – which also enables you to withdraw the consent you have previously given to us. The cookie preferences centre includes a list of all analytical and advertising cookies. Please be aware that we do not currently make use of a technical solution that would enable us to respond to your browser’s ‘Do Not Track’ signals.

Besides using the ‘Set Preferences’ hyperlink on our Website, you can manage your cookie settings in your browser at any time. Please be aware that your browser settings may not offer you the same ease of use as the cookie preferences centre on our Website. If you simply disable all cookies in your browsers settings, you may find that certain sections or features of our Website will not work, because your browser may prevent us from setting functionally required cookies. Therefore, it is recommended to use the cookie preferences centre on our Website instead of disabling all cookies via your web browser. The following links may assist you in managing your cookies settings, or you can use the 'Help' option in your internet browser for more details.

5. Concluding remarks

We will keep this Cookie Policy under review and may make updates to it from time to time. Any changes to this Cookie Policy will be posted on our Website, and to the extent reasonably possible, will be communicated to you. You can consult this web page for the latest version.

If you have any further questions and/or comments, please contact .

The most recent version of this Cookie Policy is dated August 2020.

6. ANNEX 1 – Cookie Use

Below is a full list of the cookies used on this Website:

6.1 Functional cookies







SAP Hybris session identifier

Heineken Direct


6.2 Analytical cookies 






2 years

Unique User Identifier used by Google Analytics to provide insights on our site.



24 hours

Unique User Identifier used by Google Analytics to provide insights on our site.




The JSESSIONID cookie is used to store a session identifier so that New Relic can monitor session counts for an application. The cookie value is generated by Jetty.

New Relic